Privacy Policy

1. Information We Collect

When you book a ride or contact us, we collect:

• Identity information: name, phone number, email address
• Booking information: pickup location, destination, date, time, passenger count, vehicle preference, flight number, special requests
• Payment information: payment is processed securely by Stripe. ASNS does not store your card number, CVV, or full card details. We receive only a confirmation of payment, the last 4 digits, and the card brand.
• Communications: records of SMS messages, emails, and calls between you and ASNS, including content of calls captured by our AI receptionist
• Agreement records: timestamp and IP address of your agreement to our Terms of Service and SMS consent
• Technical data: IP address, browser type, and timestamp of your visit (for fraud prevention via Cloudflare Turnstile, see §8)

We do not collect information beyond what is necessary to provide transportation services and operate our business.

2. How We Use Your Information

• To confirm and fulfill your booking
• To send payment links and receipts
• To track your flight and adjust driver arrival accordingly
• To send ride reminders and status updates
• To contact you regarding your ride or account
• To maintain booking and payment records for accounting and tax compliance
• To measure the effectiveness of our advertising (see §8 for details)
• To prevent fraud and abuse of our booking system
• To improve our services and customer experience

We do not use your information for behavioral profiling, targeted advertising to you, or any purpose unrelated to providing transportation services and operating our business.

3. Service Providers (Subprocessors)

We share your information only as necessary to fulfill your booking and operate our service, and only with the following subprocessors, each contractually obligated to use your data solely to provide services to ASNS:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your personal information with advertisers, data brokers, or any third party for commercial purposes outside the strict subprocessor arrangements above. The service providers listed above are subprocessors that help us deliver our service to you; they are not marketing partners or affiliates.

4. Data Storage and Security

Your booking data is stored securely on Railway's US-based cloud infrastructure with PostgreSQL database encryption at rest. We use industry-standard HTTPS/TLS encryption for all data transmission. Access to booking data is restricted to authorized ASNS personnel via password-protected and rate-limited admin interfaces.

While we take reasonable steps to protect your information, no system is 100% secure. We encourage you to contact us immediately at (945) 298-8002 if you suspect any unauthorized use of your information.

5. Data Retention

We retain booking records for a minimum of 7 years for tax and legal compliance purposes (IRS Records Retention Standards). Payment records are retained as required by applicable law. SMS opt-in/opt-out records are retained indefinitely for ongoing compliance verification. Bookings that are not confirmed (no payment received within 30 days) are subject to deletion after 90 days. You may request deletion of your personal information by contacting us — we will delete non-essential data within 30 days of a verified request, subject to legal retention requirements.

6. Your Rights (General)

Regardless of your state of residence, you have the right to:

• Request a copy of the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of non-essential communications
• Withdraw SMS consent at any time by replying STOP to any of our messages

To exercise any of these rights, contact us at (945) 298-8002. We respond to requests within 30 days. For California and Texas residents, additional rights are described in §11 and §12 below.

7. SMS Communications & Text Messaging Program

By checking the SMS consent box on our booking form and providing your phone number, you expressly consent to receive text messages from ASNS Transportation at the phone number provided. This consent is separate from your agreement to our Terms of Service and is required by federal law (TCPA) and carrier regulations (A2P 10DLC).

Types of messages we send:

• Booking confirmations and ride details
• Payment links and payment confirmations
• Driver dispatch notifications and updates
• Payment reminders for upcoming pickups
• Flight tracking updates for airport rides
• Account and service notifications

Message frequency: varies by booking activity. Typically 2–6 messages per booking (confirmation, payment link, reminder if applicable, and driver update).

Message and data rates may apply. Standard carrier message and data rates apply to all SMS messages sent and received.

Consent is not a condition of purchase. You may still book a ride by calling or texting us directly at (945) 298-8002 without providing digital consent through the booking form.

How to opt out: reply STOP to any text message from ASNS Transportation at any time to opt out of future SMS communications. You will receive one final confirmation message. After opting out, you will no longer receive automated texts, though you may still contact us directly at (945) 298-8002.

How to get help: reply HELP to any text message for assistance, or contact us at (945) 298-8002.

SMS data we collect when you opt in:

• Your mobile phone number
• Date and timestamp of your SMS consent
• Message delivery and interaction data (timestamps, delivery status)
• Opt-out requests and timestamps

How we use SMS data: only to deliver the messages you consented to receive. SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. We do not use SMS opt-in data for marketing profiling, sell it, or share it with affiliates.

Our SMS program operates in compliance with A2P 10DLC standards. We send messages through Quo (OpenPhone), an A2P 10DLC registered messaging provider that handles carrier-level compliance. Our specific campaign registration with The Campaign Registry is administered through Quo. For complete details, see our SMS Consent Policy.

8. Cookies, Bot-Detection, and Advertising Measurement

The ASNS website uses a limited number of cookies and similar technologies, listed in full below. We do not use cookies for behavioral tracking, ad retargeting, or building marketing profiles of our visitors.

8.1 Cloudflare Turnstile (bot-detection on booking form)

Our booking form is protected by Cloudflare Turnstile, which prevents automated bots from submitting fake bookings. Turnstile sets one or more first-party cookies on cloudflare-related domains for the duration of your session. These cookies analyze browser characteristics (not your identity) to determine whether you are a real human user. Turnstile does not track you across websites and is used only to validate the booking submission.

8.2 Google Ads Conversion Tracking

Some visitors arrive at our website by clicking a Google search advertisement. To measure the effectiveness of those advertisements (i.e., to know whether the click led to a successful booking), we use Google Ads conversion tracking via Google's gtag.js (account ID AW-18136164286). The Google tag may set first-party cookies on asnstransportation.com to attribute a booking to a specific ad click.

The data sent to Google for conversion measurement is limited to: (a) whether a booking was submitted, and (b) the Google Click Identifier (gclid) from the original ad click. We do not send Google your name, phone number, email address, pickup details, or any payment information. Google uses this data per their published terms; see Google's privacy policy at policies.google.com/privacy and Google Ads-specific terms at policies.google.com/technologies/ads.

You can opt out of personalized Google ads at adssettings.google.com. Opting out does not prevent us from measuring conversions on bookings you make; it only affects what Google shows you in other contexts.

8.3 Browser Storage

Some pages of our website (in particular the booking form) use browser session storage to remember partially-filled form data while you complete your booking. This data is stored in your browser only and is not transmitted to ASNS until you submit the form.

8.4 No third-party analytics

ASNS does not use Google Analytics, Facebook Pixel, Meta Pixel, TikTok Pixel, LinkedIn Insight, Hotjar, Mixpanel, Segment, or any similar third-party analytics or tracking service.

8.5 Your cookie choices

You can disable cookies in your browser settings. Doing so may prevent the booking form from accepting your submission (Turnstile requires cookies to function) but will not otherwise affect the operation of the website.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at (945) 298-8002 and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted at asnstransportation.com/privacy.html with a new effective date. Material changes (such as changes to the categories of data we collect, who we share with, or your rights) will be communicated via email to customers with bookings in the prior 90 days. Continued use of ASNS services after changes constitutes acceptance of the updated policy.

11. California Residents — CCPA / CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information.

11.1 Categories of personal information we collect about California residents

In the 12 months preceding your request, we may have collected the following categories of personal information from California residents:

• Identifiers: name, phone number, email, IP address
• Customer records: booking details, payment history
• Geolocation data: pickup and destination addresses you provide
• Audio/electronic information: recordings or transcripts of calls to our AI receptionist
• Internet activity: limited bot-detection data via Cloudflare Turnstile and ad-click conversion data via Google Ads (no general browsing activity)

11.2 Sources and purposes

We collect this information directly from you (when you submit a booking or contact us) and from the subprocessors listed in §3 (for example, Quo provides the call audio to Sona, which Anthropic processes to extract booking details). We use it solely for the purposes described in §2.

11.3 Your California rights

You have the right to:

• Right to Know: request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we have shared it.
• Right to Delete: request that we delete the personal information we have collected about you, subject to certain legal exceptions (e.g., we cannot delete records required for tax compliance).
• Right to Correct: request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: we do not sell or share your personal information for cross-context behavioral advertising. There is nothing for you to opt out of in this regard.
• Right to Limit Use of Sensitive Personal Information: we do not use sensitive personal information for purposes beyond those allowed by law.
• Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights. You will receive the same level of service and pricing regardless of whether you exercise your privacy rights.

11.4 "Do Not Sell or Share My Personal Information"

ASNS Transportation does not sell your personal information, and does not share it for cross-context behavioral advertising. This statement satisfies the CCPA/CPRA disclosure requirement.

11.5 How to exercise California rights

Call (945) 298-8002 or text us to submit a verifiable consumer request. We will verify your identity (typically by confirming details associated with a recent booking) and respond within 45 days. Authorized agents may submit requests on your behalf with written authorization.

12. Texas Residents — TDPSA Rights

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, grants you specific rights regarding your personal data. ASNS Transportation is a Texas-based business, and these rights apply directly to our handling of your data.

12.1 Your Texas rights

• Right to confirm and access: confirm whether we are processing your personal data and access that data.
• Right to correct: correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
• Right to delete: request deletion of personal data we hold about you (subject to legal retention requirements).
• Right to data portability: obtain a copy of your personal data in a portable, readily usable format where technically feasible.
• Right to opt out of: (a) targeted advertising, (b) sale of personal data, (c) profiling that produces legal or similarly significant effects. ASNS does not engage in any of these activities, but you have the right to confirm this.

12.2 How to exercise Texas rights

Call (945) 298-8002 or text us to submit a request. We will respond within 45 days. If your request is denied, you may appeal in writing within 60 days of our denial, and we will respond to the appeal within 60 days. If the appeal is denied, you may file a complaint with the Texas Attorney General at texasattorneygeneral.gov.

12.3 Sensitive data

ASNS does not collect sensitive data as defined under TDPSA (racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, citizenship or immigration status, precise geolocation beyond pickup/destination, or biometric data).

13. International Visitors

ASNS Transportation is a U.S. company serving the Dallas–Fort Worth Metroplex. Our servers and operations are located in the United States. If you access our service from outside the United States, your information will be transferred to, processed in, and stored in the United States, subject to U.S. law. By using our service from outside the U.S., you consent to this transfer.

14. Contact

Questions about this Privacy Policy, requests to exercise your rights, or concerns about your personal data? Contact us: